Contact the support desk
Questions about an order, batch documentation, or how a compound shipped? Our team answers inquiries related to purchasing, testing, and fulfillment. All correspondence is handled with research professionals in mind.
Email support
Write to us and include your order reference when applicable so we can route your message quickly.
[email protected]Response times
Messages are typically answered within one business day. Inquiries received over weekends or holidays are addressed the next business day.
Support hours: Mon–Fri, 9am–5pm ET
What we cannot advise on
Please noteOur team cannot provide dosing recommendations, protocols, or any medical, veterinary, or therapeutic guidance. Every product is sold strictly for laboratory research. For research use only — not for human consumption. Customers must be 18+.
Before you write
Many common questions are answered in our documentation. These resources may save you a round trip.
Send us a message
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