Frequently asked questions

Browse the catalog, choose the compound and vial size you need, and add it to your cart. When you are ready, proceed through checkout and enter your shipping details. Once your order is confirmed, our team follows up with payment instructions and a summary so you can verify everything before anything is finalized.

Payment is arranged after checkout rather than at the cart. Once your order is reviewed, we send instructions for the available options, which typically include cryptocurrency, Zelle, or a standard invoice. Your order is prepared for dispatch as soon as payment is confirmed.

Orders confirmed before our daily cutoff are processed and dispatched the same business day; orders placed afterward go out the following business day. Every shipment is packaged in plain, unbranded outer packaging with no reference to its contents on the exterior, and you receive tracking as soon as the label is generated.

We focus on domestic delivery and can review select international destinations on a case-by-case basis. Import regulations for research materials vary widely by country, so we ask international customers to reach out before ordering so we can confirm whether we can deliver to your location.

Each batch is analyzed by independent third-party laboratories using methods such as HPLC for purity and mass spectrometry for identity confirmation. Batch numbers and reference documentation are recorded so results can be matched to the specific lot you receive, supporting transparency and consistent quality control.

Lyophilized material should be kept cool, dry, and away from light until it is needed, with long-term storage in a freezer and short-term handling under refrigeration. Reconstitution and any handling should follow established laboratory protocols and be performed only by qualified personnel in an appropriate research setting.

Because these are sensitive research materials, we cannot accept returns once a vial has left our facility, as we are unable to verify storage conditions after delivery. If your order arrives damaged, incorrect, or incomplete, contact us promptly and we will work with you to make it right.

No. Every item we sell is intended strictly for laboratory research and is not for human or veterinary use, ingestion, or any diagnostic or therapeutic application. Customers must be 18 or older, and all products are supplied for research use only — not for human consumption.