Privacy Policy

Information We Collect

We collect information you provide directly to us, information generated automatically as you use the platform, and information we receive from service providers who help us operate. The categories below describe the general types of data involved.

Information you provide. This includes account details such as your name, email address, and shipping and billing addresses; order history and communications you send to our support team; and any eligibility confirmations you submit, including acknowledgement that you are 18 or older and that purchases are for research use only.

Information collected automatically. When you visit our site we may record technical details such as your device type, browser, IP address, pages viewed, referring links, and timestamps. This data helps us understand traffic patterns and keep the platform secure and functional.

Information from third parties. Payment processors, fraud-prevention services, and shipping carriers may share limited information with us to complete transactions and deliveries. We do not receive full payment card numbers from our processors.

How We Use Your Information

We use the information we collect to operate, maintain, and improve our services. Typical purposes include:

• Processing and fulfilling orders, arranging shipment, and sending related confirmations and updates.
• Verifying eligibility, confirming age, and enforcing our terms and research-use-only requirements.
• Responding to inquiries, providing customer support, and maintaining records of our correspondence.
• Detecting, investigating, and preventing fraud, abuse, and security incidents.
• Analyzing usage to improve site performance, navigation, and product information.
• Meeting legal, tax, accounting, and recordkeeping obligations.

We do not sell products for human or animal consumption, and we do not use your information to make medical, therapeutic, or diagnostic representations of any kind.

Cookies & Tracking

We use cookies and similar technologies to remember your preferences, keep you signed in, maintain your cart, and understand how the site is used. Some cookies are necessary for core functionality, while others support analytics and performance measurement.

Most browsers let you refuse or delete cookies through their settings. Blocking certain cookies may affect how parts of the site function, including checkout. Where required, we present cookie choices when you first visit and honor recognized browser signals to the extent our systems support them.

How We Share Information

We do not sell your personal information. We share information only as needed to run our business and as described here:

• Service providers. Vendors that support payment processing, shipping, hosting, analytics, email delivery, and fraud prevention, who may access information only to perform services for us.
• Legal and safety. Authorities or other parties when we believe disclosure is required by law, regulation, legal process, or to protect rights, property, and safety.
• Business transfers. A successor entity in connection with a merger, acquisition, financing, or sale of assets, subject to this policy.

Data Security

We maintain administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, and alteration. These measures include encryption in transit for sensitive data, restricted internal access, and routine review of our systems.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us promptly if you suspect unauthorized use of your account.

Your Rights & Choices

Depending on where you live, you may have rights regarding your personal information, such as the right to access, correct, delete, or receive a copy of the data we hold about you, and to object to or restrict certain processing.

You can update most account details by signing in, and you may unsubscribe from marketing emails using the link in those messages. To make a rights request, contact us using the details below. We may need to verify your identity before acting, and we will respond within the timeframes required by applicable law.

Data Retention

We retain information for as long as needed to provide our services, maintain accurate records, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Retention periods vary by the type of data and the purpose for which it was collected.

When information is no longer required, we take reasonable steps to delete it or render it non-identifiable.

Children (18+ Only)

Our platform is intended solely for individuals who are 18 years of age or older. It is not directed to children, and we do not knowingly collect information from anyone under 18. If we learn that we have collected information from a person under 18, we will take steps to delete it.

All products are offered for research use only — not for human consumption.

Changes

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will revise the date shown above and, where appropriate, provide additional notice. Your continued use of the platform after an update indicates your acceptance of the revised policy.

Contact

If you have questions about this policy or wish to exercise your rights, please reach out and we will respond as promptly as we can.